FAQs

Frequently Asked Questions

A few answers to the questions we hear most — because feeling good starts with feeling informed. If you don't see what you're looking for, our team is always happy to help.

About Bonbump

What is Bonbump?

Bonbump is a maternity wear brand designed to support you through pregnancy, birth, postpartum, and beyond.

Our pieces are made to feel soft, comfortable, and easy to wear, with thoughtful details for real motherhood moments, from everyday lounging to hospital bag essentials.

What does "Bon" mean, and why did you choose it?

"Bon" means good — but to us, it's more than that. It's about feeling good, living well, and loving yourself in every season of change. It's the heart of everything we design.

Who is Bonbump designed for?

Bonbump is designed for the woman who embraces simplicity — from bump to beyond. Our pieces are made to move with you through pregnancy, nursing, and everyday life after, so you can feel effortlessly confident at every stage.

Is Bonbump only for pregnancy, or can I wear it after too?

Both. Our styles are built to grow with you — soft, versatile pieces that work through pregnancy, nursing, and everyday life beyond. Many customers wear their favorite Bonbump pieces long after baby arrives, from our loungewear to our tops.

What currency are your prices in?

All prices are displayed in USD, unless stated otherwise at checkout.

Where can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

You can use the tracking link in that email to follow your delivery status.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

We pack orders quickly, so we can only make changes if your order has not yet been processed or shipped.

What should I do if my item arrives damaged or incorrect?

Please contact our customer care team as soon as possible with:

  • Your order number
  • A photo of the item
  • A photo of the packaging, if relevant
  • A short description of the issue

If the issue is confirmed, we will help arrange a replacement, refund, or suitable solution.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size chart with measurements to help you find your best fit. Since our silhouettes are designed to flatter and move with your changing shape, we recommend measuring yourself close to the time of ordering for the most accurate fit.

Should I size up as my bump grows?

Our pieces are designed with stretch and thoughtful details to move with you as your body changes, so most customers stay true to their pre-pregnancy size. If you're between sizes or expecting significant growth later in your pregnancy, sizing up can give you a little extra room to grow into.

Do your clothes work for nursing after birth?

Yes — many of our styles include nursing-friendly details designed for easy, discreet access. Explore our dedicated nursing collection for pieces made specifically with feeding in mind.

How do I choose my size?

We recommend checking our Size Guide before placing your order.

Most Bonbump pieces are designed with stretch and room for your changing body. For many styles, you can choose your usual pre-pregnancy size, but please check the product description for specific fit notes.

Are Bonbump pieces true to size?

Most styles are designed to fit true to size with extra comfort for pregnancy.

Some pieces may have a more relaxed, fitted, or stretchy feel, so we recommend reading the product details before ordering.

Can I wear Bonbump after pregnancy?

Yes. Many Bonbump pieces are designed for both pregnancy and postpartum wear. Our loungewear, robes, gowns, and selected activewear styles are made to feel comfortable beyond the bump too.

Are your pieces suitable for hospital bags?

Yes. Our hospital wear collection is designed with comfort, softness, and practicality in mind. Pieces such as our bamboo birthing gown and robe are made to help you feel covered, comfortable, and cared for during your hospital stay.

Fabric & Care

What fabrics do you use?

We choose fabrics that breathe, stretch, and stay soft against the skin — because comfort should never be an afterthought. Specific fabric content is listed on each individual product page.

How should I care for my Bonbump pieces?

To keep your pieces soft and beautiful, we recommend:

  • Cold gentle machine wash
  • Wash with similar colours
  • Do not bleach
  • Do not tumble dry
  • Dry flat or hang in shade
  • Cool iron if needed

Always check the care label on your garment before washing.

Will the fabric stretch with my bump?

Many of our pieces are designed with stretch to move with your body. This means they can support your bump while still feeling soft and comfortable as your shape changes.

Ordering & Shipping

Where do you ship?

We ship to the locations available at checkout. If your country or region appears at checkout, this means shipping is currently available to your location.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. And FREE SHIPPING ON ORDERS ABOVE $80

How long will my order take to arrive?

Delivery times may vary depending on your location and shipping method. Once your order has been shipped, you will receive tracking details so you can follow your parcel.

Do you offer express shipping?

If express shipping is available for your location, it will appear as an option at checkout.

Will I need to pay customs, duties, or taxes?

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are set by your local customs authority and are the customer’s responsibility.

Returns & Exchanges

What is your return policy?

We accept returns on eligible full-price items, provided they meet our return conditions.

To be eligible for a return, the item must be:

  • In original condition
  • Unworn, unwashed, and unused
  • With original tags attached
  • Returned with the Bonbump bag, where possible
  • Sent back within the return window stated in our Returns Policy

Once your return arrives at our warehouse, our team will inspect the item and confirm whether it is eligible for a refund. We will email you once the return has been reviewed.

Can I return clearance or final sale items?

No. Clearance, final sale, or marked-down sale items cannot be returned or exchanged unless they are faulty.

Do I need the original shipping bag?

You can use the original shipping bag if it is still in good condition.

If not, please use a new shipping bag that protects the item during return delivery.

Do I need to return the Bonbump bag?

Yes, please include the Bonbump bag with your return where possible. This helps us confirm that the product has been returned in its original condition.

How long does it take to process a return?

Once your return reaches our warehouse, please allow a few business days for our team to inspect and process it.

After your return has been approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Do you offer exchanges?

At this stage, we recommend returning your eligible item and placing a new order for your preferred size, colour, or style. This helps you secure the item before it sells out.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.

Pre-Orders

What does pre-order mean?

Pre-order means the item is not ready to ship yet, but you can purchase it before it arrives. The estimated shipping date will be listed on the product page.

What happens if I order a pre-order item with an in-stock item?

If your order contains both in-stock and pre-order items, they may be shipped together once the pre-order item arrives.

If we offer split shipping, this will be shown at checkout or communicated by our customer care team.

Discounts & Promotions

How do I use a discount code?

Enter your discount code at checkout before completing your payment. Only one discount code can usually be used per order.

Can I use a discount code on sale items?

Discount codes may not apply to sale, clearance, bundle, or already reduced items unless stated in the promotion.

I forgot to use my discount code. Can it be added after I order?

Discount codes must be entered at checkout. Once an order has been placed, we may not be able to apply the discount afterward.

Do you offer price adjustments if an item goes on sale after I buy it?

We do not offer price adjustments for previous purchases during sale or promotional periods.

Contact

How can I contact Bonbump?

You can contact our customer care team through the contact details listed on our website.

Please include your order number if your question is about an existing order.